"Customer Material" means any information provided by the customer to Z-POWER including, but without limitation, your details, sizes, delivery details, requirements or any information provided in the Enquiry or Order;
"Enquiry" means any enquiry made of z-power
"Force Majeure Event" includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;
"Order Confirmation" an order confirmation from Z-POWER to you confirming receipt of your payment and the acceptance of your order;
"Price" means a price issued by Z-POWER to you in response to an Order Confirmation and/or an Enquiry;
"Product" means products available for sale on the Website;
"Writing" includes email, fax, or other comparable means of communication;
YOU CAN CANCEL YOUR ORDER AND RECIEVE A FULL MONEY BACK REFUND WITHIN 7 DAYS OF THE DELIVERY OF YOUR ORDER. YOU CAN DO THIS BY LETTER, PHONE, FAX OR E-MAIL.
9. Warranties and Refunds 9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Z-POWER subject to the following condition save that it is acknowledged that your statutory rights are not affected: 9.1.1. Z-POWER shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer. 9.2. Z-POWER’s products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify Z-POWER of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency we advise you to contact our customer services on 01942 262864 9.4. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty at clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights): 9.4.1. We may offer you an alternate Product free of charge within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; or 9.4.2. We will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.10. Returns Procedure 10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure: 10.1.1. Please contact our customers services on 01942 262864 to obtain a returns authorisation number before sending the Product(s) back; 10.1.2. complete the return form provided with the original packing materials for the delivered Product(s); 10.1.3. secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not); 10.1.4. clearly print your name and address on the outside of the package in the return area and mail the package to:
Z-POWER UNIT 4 VICTORIA STREET IND ESTATE LEIGH, LANCASHIRE, UK. WN7 5SE
10.1.5. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Z-POWER shall not be responsible for items lost or damaged whilst in transit
WE WILL ENDEVOUR TO REFUND YOU WITHIN 7 WORKING DAYS
Conditions of Return
10.1.6. Returns are simple, but are subject to certain rules: (a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full ; (b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund; 10.2 Subject to the conditions in clause 10.1 Z-POWER will refund the full cost of the item. Refunds will be made in the same form as the original purchase. 10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.